General FAQs

You can stop by in person, send us an email, or give us a call.

In Person: The Help Desk is located on the ground level of the Bachmann Main Building (BMB) in the Open Lab.

Email: [email protected]

Phone Number: 610-558-5620  or simply dial extension 5620 if calling on campus

MyNU: Neumann University’s Single Sign-On platform. Where you can access

• WebAdvisor: allows you to search for available courses, see your course schedule, & check your grades as well as your billing information.
• Blackboard: Is a Web-based distance learning system. In NU Learn, professors post syllabi and course material, post and collect assignments, and it is used as a tool for class discussion.
• Student Web-mail: The official channel of communication at Neumann University. Each student receives an email address when they are accepted; your email account is [email protected]

Network Account: This account is used to log into computers on campus. Your network account allows you to access network drives, print in our labs, search the internet, & check email while on Neumann University’s campus.

There is a link to MyNU from the Neumann University homepage. The link is located under the “Menu” option, at the top right of the page. Login using your Neumann University username and password.

From within MyNU:

• Students, select “Student Webmail”
• Employees, select “Faculty/Staff Webmail”

Please visit the MyNU login page, and select the “Forgot Password?” option. Follow the on-screen prompts.

MyNU Portal

You have one user ID for all of your accounts at Neumann University; your ID is comprised of up to 7 characters of your last name and your first initial. If there is a duplicate name, we use one fewer letter of your last name and add your middle initial.

Examples:
John Roberts = ROBERTSJ
John Smith Roberts = ROBERTJR
Sally Unterberger = UNTERBES

Help Desk Hours:

Monday – Friday: 8:30 a.m. to 5:00 p.m.

You have one user ID for all of your accounts at Neumann University; your ID is comprised of the first letter of your first name, the first letter of your middle name, followed by an underscore ( _ ) and then the first 8 letters of your last name.

If you do not have a middle name on record we take the second letter of your first name. If your ID is a repeat we add 4 number to the end of your ID.

**When entering your ID make sure it is all lowercase**

Examples:
John Robert Smith = jr_smith
John Smith = jo_smith
Sally Unterberger = sa_unterber
John Smith = jo_smith2015