You can stop by in person, send us an email, or give us a call.
In Person: The Help Desk is located on the ground level of the Bachmann Main Building (BMB) in the Open Lab.
Email: [email protected]
Phone Number: 610-558-5620 or simply dial extension 5620 if calling on campus
Email Account: The official channel of communication at Neumann. Each student receives an email address when they are accepted; your email account is [email protected]
Network Account: This account is used to log into computers on campus. Your network account allows you to access network drives, print in our labs, search the internet, & check email while on Neumann’s campus.
NU Learn (Blackboard): Is a Web-based distance learning system. In NU Learn, professors post syllabi and course material, post and collect assignments, and it is used as a tool for class discussion.
WebAdvisor Account: WebAdvisor allows you to search for available courses, see your course schedule, & check your grades as well as your billing information.
There is a link to Faculty/Staff and Student Webmail from the Neumann University homepage. The link is located below the “Webmail” menu, at the top right of the page.
Students, select “Student Webmail” and enter your full email address (i.e. [email protected]) and password on the next page.
Employees, select “Faculty/Staff Webmail” and enter your username and password on the next page.
Please visit our password reset portal to change your password.
You have one user ID for all of your accounts at Neumann University; your ID is comprised of up to 7 characters of your last name and your first initial. If there is a duplicate name, we use one fewer letter of your last name and add your middle initial.
Examples:
John Roberts = ROBERTSJ
John Smith Roberts = ROBERTJR
Sally Unterberger = UNTERBES
If you don’t know what your username is, visit our Password Reset tool and click “Forgot Username” to look up your username in our system.
Typically, the Help Desk follows the same hours as the Library.
Help Desk Hours:
Monday – Thursday: 8:00 a.m. to 10:00 p.m.
Friday: 8:00 a.m. to 5:00 p.m.
Saturday: 12:00 p.m. to 5:00 p.m.
Sunday: 1:00 p.m. to 6:00 p.m.
You have one user ID for all of your accounts at Neumann University; your ID is comprised of the first letter of your first name, the first letter of your middle name, followed by an underscore ( _ ) and then the first 8 letters of your last name.
If you do not have a middle name on record we take the second letter of your first name. If your ID is a repeat we add 4 number to the end of your ID.
**When entering your ID make sure it is all lowercase**
Examples:
John Robert Smith = jr_smith
John Smith = jo_smith
Sally Unterberger = sa_unterber
John Smith = jo_smith2015
If you don’t know what your username is, visit our Password Reset tool and click “Forgot Username” to look up your username in our system.