Why am I getting a new computer?
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Neumann ITR leases all of its desktops and laptops for a duration of 4 years, so every 4 years you will receive a new computer. This allows us to maintain a modern standard to ensure all applications work properly and efficiently.

How does this process work?
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First, ITR will contact you to tell you that your PC is due for replacement, and schedule a time for the replacement.

Second, make sure your data is synchronized with OneDrive and make sure your browser data is backed up or otherwise synchronized.

Finally, At the scheduled time you will stop by dropped off your old computer and pick up the new computer. Which you will be able to finish the setup for, either on campus or off campus. After the short setup process the PC will be ready to use.

How long will the process take?
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Once you have picked up the PC from ITR, the entire process will take between an 10 minutes to 15 minutes depending on how much data you had on your old PC.

Will I lose all of my documents when I get my new computer?
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No, OneDrive synchronization will automatically back up your Desktop, Documents, & Pictures folders. However, this may be a good time for you to purge some old and unwanted documents if you want. In addition make sure your data is synchronized with OneDrive and make sure your browser data is backed up or otherwise synchronized.

What about my email and browser settings?
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Your email is stored on our email servers, not on your computer, so it does not need to be transferred to your new computer, per se.

Your browser settings, can be backed up using the browser’s integrated synchronization feature or manually exported.

How do I make a manual backup of my browser's bookmarks?
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Google Chrome:

1. Open Google Chrome

2. Click the 3 vertical dots.

  • Hover over the “Bookmarks” option in the drop-down list
  • In the pop-out menu, choose “Bookmark manager”

3. In the new window, click the 3 vertical dots

4. From the drop-down menu, choose “Export bookmarks”

5. Finally save the bookmarks file to your Desktop or Documents folder or OneDrive folder.

Alternatively you can use a simple keyboard shortcut to access the bookmark manager.

1. Open Chrome

2. Press and Hold Ctrl + Shift + O keys

3. In the new window, click the 3 vertical dots

4. From the drop-down menu, choose “Export bookmarks”

5. Finally save the bookmarks file to your Desktop or Documents folder or OneDrive folder.

Firefox:

1. Open FireFox

2. Click the 3 horizontal lines

3. From the drop down choose “Library”, then “Bookmarks” at the bottom choose “Manage Bookmarks”

4. From the pop-up window, choose “Import and Backup”

5. From the drop-down menu, choose “Export bookmarks to HTML”

6. Finally save the bookmarks file to your Desktop or Documents folder or OneDrive folder.

Alternatively you can use a simple keyboard shortcut to access the bookmark manager.

1. Open Firefox

2. Press and Hold Ctrl + Shift + O keys

4. From the pop-up window, choose “Import and Backup”

5. From the drop-down menu, choose “Export bookmarks to HTML”

6. Finally save the bookmarks file to your Desktop or Documents folder or OneDrive folder.

What if I need special software on my computer?
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If you need special software which isn’t included in our standard build, please let the technician handling your replacement know so we can install it on your new computer. If you realize after the fact that you’re missing software, please contact the ITR Help Desk.

What about my printer?
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If you use a networked printer, you will need to re-connect to the printer on your new computer. You can do this yourself – visit this page

If you have a local printer it may just work as soon as you plug it in to the computer but, it may will require someone from ITR to install the drivers. If you find that your local printer does not work, please contact the ITR Help Desk.

To change your default printer, please view our article here.

What will happen to my old computer?
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Your old computer will be taken back to the ITR office and securely erased prior to being shipped off campus – no need to worry about sensitive data leaving the campus.