First, ITR will contact you to tell you that your PC is due for replacement, and schedule a time for the replacement. We will need a window of time during which you can be without your computer for several hours.

Second, we will gather the data off of your old computer. You cannot use your old computer during this time as we need to restart the computer to begin the data gather. Once the data gather is complete, the technician which is handling your replacement will receive a notification and your old computer will shut down.

Finally, we will bring your new computer and monitor to your office and make the swap. Once we have your new hardware installed and plugged in, we will begin imaging your new computer.

During the imaging process, your new computer will restart multiple times as it installs all of our standard software. Once your computer is sitting at the logon prompt, it’s ready to use!