Examplify: Common Issues { Windows }

These instructions only work for Microsoft 32-bit and 64-bit versions of Windows 10. Alternate versions of Windows 10, such as Windows RT and Windows 10 S, are NOT supported at this time.

In addition Chromebooks and ChromeOS do not work with the Examsoft Examplify platform.

Browser will not open to authenticate the session

This issue occurs after entering the “Institution ID” and choosing “Next”. The computer’s default web browser is suppose to open up to a login page to authenticate the testing session. This on occasion can fail to occur, leaving you stuck at the application login screen. See below.

The easiest way to fix this is to reset or change your default web browser.

First click the “Start Menu” button, Next choose the “Setting” icon.

Then choose “Apps”.

Next choose “Default apps” then select “Web browser”, and finally choose a web browser from the list (Firefox, Google Chrome, Internet Explorer, etc.)

 

After that re-launch the Examplify application.

 


No Institution ID prompt

 

In some rare instance, the settings files for Examplify become corrupted. This cause the application to not prompt/show the user the institution ID page. Thus the user can not authenticate the testing session.

 

This can be fix by deleting a hidden folder within “Program Data”.

 

First close out the Examplify application.

Next click the Start menu, type “This PC”, then choose “This PC” from the list.

Next choose “WIndows (C:)” from the list of devices and drives.

On the follow screen first choose “View”, the check the box for “Hidden Items” and finally open the “ProgramData” folder.

Finally select the “Examplify” folder, right click, then choose “Delete”.

 

After that re-launch the Examplify app