It has come to our attention that many students may be missing important emails due to a feature recently enabled by Microsoft in Office 365 email called Clutter. Clutter is similar to an anti-spam filter as it moves less important email (based on your reading habits) into a ‘Clutter’ folder where they can be ignored or reviewed later. Most of the mail going into the folder should be bulk mail (advertisements) and messages from mailing lists. However, you will want to periodically check the Clutter folder as it may move legitimate email into this folder. Additionally you should be aware that, by default, the email client on most smartphones does not provide any indication that messages are waiting in the Clutter mailbox, so if you use only your smartphone for accessing your Neumann University email you should pay close attention to this folder.
You can choose to disable Clutter if you would like. To disable Clutter log into OWA, click on the Gear, Options, Automatic Processing, Clutter and select “Don’t separate items identified as Clutter” then click Save.
If you would like to read more about Clutter, please see Microsoft’s help page here: https://support.office.com/en-us/article/Use-Clutter-to-sort-low-priority-messages-in-Outlook-2016-for-Windows-7b50c5db-7704-4e55-8a1b-dfc7bf1eafa0?ui=en-US&rs=en-US&ad=US