Problems enrolling new devices for NUSecure

ITR has been notified that users are currently experiencing issues enrolling Windows 10 devices for NUSecure. We have opened a support case with our vendor to resolve this issue. More information will be posted here when possible.

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ShoreTel Phone Outage 3/18 7am

UPDATE 7:30 AM — At this time, the planned outage for the ShoreTel phone system is complete Attention Neumann University Community, Tomorrow morning beginning around 7AM, ITR will be performing some preventative maintenance on the ShoreTel phone system. We anticipate the outage will last no longer than 30 minutes, during which time calls into and […]

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ShoreTel Phone Outage Fri 12/4

Neumann University ITR will be performing some network maintenance tomorrow, Friday December 4th around 6:30 AM, to temporarily move some equipment in preparation for expanding our infrastructure. This maintenance will affect incoming and outgoing calls between the ShoreTel phone system and external lines. We anticipate the system will be down for a period no longer […]

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Outage – Print and File Server

We are currently investigating problems with our print and file servers. This is causing an outage of the H drive and S drive, as well as our print tracking system. We will update this post when we have more information. Update 11/15/15 8:45 pm – At this time, the H and S drives are available […]

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Connectivity with VPN (remote.neumann.edu)

Our Internet Service Provider(ISP), is having a communication problem connecting to the remote.neumann.edu server which controls off-site access to our network.  Currently they do not have an anticipated correction timeframe for this issue.  During this problem, there will be no off campus connectivity to remote.neumann.edu. As always ITR will keep the community updated on the […]

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Get Office free from your school

Students, Faculty, and Staff, Neumann University is providing Microsoft Office to every faculty, staff, and student free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more available for offline and online use to best prepare you for class. As long as you’re a student […]

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Outage Announcement – 2015-10-24 – Internet

Between approximately 12 PM and 2:45 PM on Saturday, October 24th, our primary internet service provider experienced technical difficulties delivering connectivity to NU, resulting in the lack of access to faculty/staff email and NU Learn logins, as well as lack of internet access on workstations on the administrative network.

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